FREQUENTLY ASKED QUESTIONS
- Who are you?
Without having an existential crisis on our hands, we sell office equipment. Check out our history to learn more about us.
- Does “office products” mean you sell paper/folders/tape/everything Staples sells?
Unfortunately no, we don’t provide those products. Think of us as being more on the technological end of things – copiers, printers, MFPs, scanners, toner for most major devices, and document management software.
- Are you an IT company?
Short answer: No. Long answer: We would rather be an expert in one field than know a little about a lot… as a result, we are highly trained professionals in our field. While installing your new equipment onto your network and fixing connectivity issues is right in our wheelhouse, we are not an IT company. Fortunately for us, in the 21 years we have been in business we have created some great and lasting partnerships with IT professionals and businesses and like to let them handle what they know best. We are more than happy to partner with your current IT company to create a seamless work environment between the two.
- Which brands do you sell?
We are primarily a Copystar dealer, but we also provide Okidata and Kyocera-Ecosys products.
- What’s an MFP?
MFP stands for multi-function printer or multi-function product (depending on who you ask.) It’s a copy machine that can also print/scan/fax as well as support a variety of business apps.
- Do you sell regular printers?
Absolutely! We offer commercial grade equipment including standalone printers. Our printers can support any size work-group or business. Bonus, they will save you a lot of money…especially if you’re used to buying HP/Canon/Brother/Epson equipment from your local box store.
- I operate a business out of my home, do you have a machine that would work for me?
Yes! We love to work with businesses of all shapes and sizes. We have an extensive inventory of products to fit a plethora of needs. Request an assessment, you’ll be surprised by how affordable your options really are.
- How do I get a meter reading from my machine?
Check out our videos! We made a tutorial explaining why we ask for them and how to get them.
- Will you buy my machine?
Unfortunately we do not purchase pre-owned equipment. However, we will be happy to help you coordinate donating or recycling your machine!
- Do you lease equipment?
Yes, we use several financial institutions to process your equipment financing.
- What are the terms of your lease agreements?
Typically, we offer 36, 48, and 60 month leases.
- What does FMV mean?
FMV stands for Fair Market Value. You have the option of purchasing your machine from the leasing company for the “fair market value” determined by the financial institution at that time.
- My lease is ending. What do I do?
We wrote several articles on this subject! We suggest you read this one first, and check out this, this, and this article for more details.
- How do I place a service call?
We make it easy! You are welcome to call us at 803-407-4321, put in your request for service here,or simply shoot us a message by filling out the contact form on this page.
- What information do I need to place a service call?
If you got the equipment through us: we will first ask for the equipment ID# which can be found on the silver sticker on your machine. We will need a description of the issue you’re having, then we will take your name and phone number to submit to our service department. If you did not get your equipment through us: we just need the make and model, the description of the issue, and your contact information.
- What is the cost of a service call?
If you are an active customer with a current service contract, nothing. Your service is covered. If you don’t have a contract with us, we can certainly still service your machine. To visit you for repair, we charge $150 per hour plus parts (if needed). If you’d rather drop off your machine at our shop, we charge a $99 flat rate plus parts (if needed).
- What manufacturers do you work on?
We are certified to repair Copystar, Kyocera, Lexmark, Xerox, and Okidata products. Our staff of expertly trained technicians will do their best to assist with other makes/models on a per call basis.
- How do I order supplies for my machine?
Give us a call or submit your request here.
- Do you sell supplies?
We do! We offer toner not only for the brands we carry, but also HP, Dell, Brother, and many more. Give us a call today to get pricing for these supplies. Shipping is free for orders over $250.
- I have an event for our company/organization coming up, can I rent a machine?
Absolutely! We have a wide range of printers, scanners, and MFPs available to suit any size work group. Our rental service includes delivery, set up, and pick up of the equipment. For more details check out our Machine Rentals page.
- Why should I get commercial grade equipment? Our store-bought desktop works fine.
Commercial grade equipment is not only much more reliable, it will actually save you a lot of money (and a lot of headaches.) We can measure how much you’re spending now on printing and supplies with our free assessment. We’ll then compare that to what you could be spending with our equipment plus a service contract that includes all supplies and repair.
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